Privacy Policy
Last updated: 19 August 2026
1. About this Privacy Policy
This Privacy Policy explains how My Custom Clothing collects, uses, stores and shares personal data when you:- visit our website;
- create or use a customer account;
- place an order;
- upload artwork or logos;
- request a quotation;
- contact us;
- subscribe to marketing communications;
- or otherwise interact with us.
2. Who We Are
For the purposes of applicable data protection law, the data controller is:
Sam Gibson, sole trader trading as MyCustomClothing.ie
Registered business name: MyCustomClothing.ie
Business name registration number: 791146
Registered / correspondence address:
Linn Bhui
Bothair an Stiofain
Knocknacarra
Galway
H91 V1NV
Operating and returns address:
Unit 24 & 25 Glenrock Industrial Estate
Bothair na Mine
Galway
H91 XC62
Email: info@mycustomclothing.ie
Telephone: 087 783 0020
References in this Privacy Policy to “My Custom Clothing”, “we”, “us” or “our” mean Sam Gibson trading as MyCustomClothing.ie.
Questions about this Privacy Policy or how we use personal data should be sent to info@mycustomclothing.ie.3. Personal Data We Collect
The personal data we collect depends on how you interact with us.3.1 Identity and contact details
We may collect:- your name;
- company or organisation name;
- job title;
- billing and delivery address;
- email address;
- telephone number;
- Eircode;
- and other contact details you provide.
3.2 Customer account information
When you create or use an account, we may collect:- account username;
- account login credentials;
- account preferences;
- saved billing and delivery addresses;
- previous orders;
- reorder information;
- and information relating to previously supplied artwork or logos.
3.3 Order and transaction information
When you place an order, we may collect:- products ordered;
- garment colours, sizes, fits and quantities;
- customisation method;
- branding positions;
- custom text, names, initials or job titles;
- uploaded logos or artwork;
- artwork notes or instructions you provide;
- digitisation information;
- packing instructions;
- any special packing instructions you provide;
- order value;
- VAT;
- delivery method;
- discounts;
- payment status;
- order history;
- proof and artwork approval communications;
- and information required to fulfil the order.
3.4 Artwork and customisation files
Where you upload or otherwise provide artwork, we may collect and store:- company logos;
- crests;
- designs;
- image files;
- PDF files;
- AI or EPS artwork;
- text, names, initials, numbers or job titles;
- artwork notes, including information about preferred size, colours, positioning or other preparation requirements;
- file names;
- file type;
- and information linking the artwork to your order or customer account.
3.5 Quote and enquiry information
When you request a quote or contact us, we may collect:- your name and company name;
- email address and telephone number;
- estimated quantities;
- products required;
- branding requirements;
- decoration method;
- branding positions;
- delivery location;
- requested delivery date;
- uploaded artwork;
- and any information included in your enquiry.
3.6 Payment information
Where online payments are enabled, payments are processed through Stripe. Depending on the payment options enabled and the customer’s device, payment methods such as Apple Pay or other supported wallet methods may also be offered through Stripe. We may receive limited transaction information such as:- payment status;
- payment amount;
- transaction reference;
- payment method type;
- billing details;
- and fraud or verification results.
3.7 Delivery information
We may collect information needed to deliver orders, including:- recipient name;
- delivery address;
- telephone number;
- delivery instructions;
- Eircode;
- courier tracking information;
- selected shipping method;
- packing instructions;
- and any other delivery information you provide.
3.8 Communications
We may retain communications sent by email, telephone, contact forms or other channels, including:- enquiries;
- quote discussions;
- order instructions;
- complaints;
- support requests;
- artwork approvals;
- proof approvals;
- and delivery correspondence.
3.9 Technical and usage information
When you use our website, we may collect technical information such as:- IP address;
- browser type and version;
- device type;
- operating system;
- website pages viewed;
- referral source;
- date and time of visits;
- website interactions;
- cookie identifiers;
- login and security information;
- and error or diagnostic information.
3.10 Marketing preferences
Where applicable, we may collect:- whether you have opted into marketing;
- the date and method of consent;
- preferred communication channels;
- email engagement information;
- and unsubscribe or objection records.
4. How We Collect Personal Data
We may collect personal data:- directly from you when you place an order, create an account, submit a form, upload artwork or contact us;
- automatically when you use our website;
- from payment providers;
- from delivery or courier providers;
- from your employer, colleague or organisation where they place an order on your behalf;
- from a person who provides your details as the delivery recipient or contact person;
- from service providers supporting our website and business systems;
- and from publicly available business sources where appropriate.
5. How and Why We Use Personal Data
We only use personal data where we have an appropriate legal basis. The main legal bases relevant to this business are performance of a contract, taking steps before entering a contract, compliance with legal obligations, legitimate interests and consent.5.1 To respond to enquiries and prepare quotations
We use your details to:- understand your requirements;
- communicate with you;
- review uploaded artwork;
- calculate pricing;
- prepare quotations;
- and answer questions.
5.2 To process and fulfil orders
We use personal data to:- process your order;
- calculate product and customisation pricing;
- collect payment;
- arrange embroidery, printing or other garment customisation work;
- prepare proofs;
- communicate about production;
- prepare and pack garments in accordance with selected packing instructions;
- deliver products;
- and provide customer service.
5.3 To manage artwork, digitisation and repeat orders
We may use artwork and previous order information to:- prepare products;
- identify whether digitisation has already been completed;
- avoid charging repeat digitisation fees where appropriate;
- process repeat orders;
- and confirm which logo or design should be used.
5.4 To manage customer accounts
We use account data to:- create and administer accounts;
- display order history;
- support repeat ordering;
- maintain account security;
- and store account preferences.
5.5 To process payments and prevent fraud
We may use personal data to:- process or verify payments;
- detect suspicious transactions;
- prevent fraud;
- protect customer accounts;
- and manage refunds or payment disputes.
5.6 To deliver orders
We use delivery details to:- calculate delivery options;
- arrange delivery;
- share necessary details with couriers;
- provide tracking information where available;
- and resolve delivery issues.
5.7 To maintain accounting and legal records
We may retain order, invoice, payment and communication records to:- maintain business and accounting records;
- prepare tax and VAT returns where applicable;
- respond to audits;
- handle disputes;
- and comply with legal obligations.
5.8 To improve and secure our website
We may use technical information to:- operate and maintain the website;
- troubleshoot faults;
- improve usability;
- measure website performance;
- prevent misuse;
- detect attacks;
- and maintain security.
5.9 To send service communications
We may send communications relating to:- quotes;
- orders;
- account security;
- proofs;
- payments;
- production;
- delivery;
- complaints;
- and changes affecting a service you use.
5.10 To send marketing communications
Where permitted, we may send information about products, offers or services. We will rely on:- your consent; or
- a lawful existing-customer exception where its conditions are met.
5.11 To establish, exercise or defend legal claims
We may use or retain relevant information where necessary to:- resolve complaints;
- recover debts;
- respond to disputes;
- enforce our terms;
- and establish, exercise or defend legal claims.
6. Where We Need Personal Data
Some information is necessary for us to provide a quotation, process an order or meet legal obligations. Where a required field is not completed, we may be unable to:- provide an accurate quote;
- process an order;
- take payment;
- deliver goods;
- create an account;
- or respond fully to your request.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:- essential website functions;
- account login;
- basket and checkout operation;
- security;
- customer preferences;
- analytics;
- embedded content;
- and marketing, where applicable.
8. Who We Share Personal Data With
We may share personal data only where necessary with appropriate recipients, including the following.8.1 Website, hosting and technical support providers
Providers that host, maintain, secure, back up or support our website and database may process limited personal data where necessary to provide those services.8.2 Payment providers
Providers that process card or online payments. Provider: Stripe Payment methods such as Apple Pay may be made available through Stripe where enabled.8.3 Email and communication providers
Providers used to send order notifications, quotations, transactional emails or customer communications. Provider: Microsoft, including Microsoft 365 and Outlook where used.8.4 Delivery and courier providers
Delivery companies may receive the recipient’s name, address, Eircode, telephone number and delivery instructions where necessary to deliver an order. Provider: An Post, where applicable. Some orders may instead be delivered personally by our team.8.5 Production and fulfilment partners
Where necessary, information may be provided to embroidery, printing, garment supply or fulfilment partners. Only the information reasonably required to complete the work will be shared.8.6 IT, security and support providers
Service providers may process limited data when supporting website operation, backups, cybersecurity, maintenance or technical troubleshooting.8.7 Analytics and cookie providers
Where enabled and consented to, analytics or advertising providers may receive online identifiers and usage information. Provider: Google Analytics, where enabled.8.8 Professional advisers
We may share relevant information with:- accountants;
- legal advisers;
- insurers;
- auditors;
- debt recovery providers;
- and other professional advisers.
8.9 Public authorities
We may disclose information where required by law, court order, Revenue, An Garda Síochána, regulatory authorities or another body with lawful authority.8.10 Business changes
If the business is sold, reorganised or transferred, relevant personal data may be disclosed to advisers and prospective or actual purchasers, subject to appropriate confidentiality and data-protection measures. We do not sell personal data to advertisers or unrelated third parties.9. International Transfers
Some service providers may process personal data outside Ireland or the European Economic Area. Where personal data is transferred outside the EEA, we will take appropriate steps intended to ensure an adequate level of protection, which may include:- transferring data to a country covered by an adequacy decision;
- using approved Standard Contractual Clauses;
- applying additional safeguards where appropriate;
- relying on an applicable recognised data-transfer framework;
- or relying on another lawful transfer mechanism.
10. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, operational and dispute-resolution requirements. The GDPR storage-limitation principle requires personal data to be deleted or securely disposed of when it is no longer needed. Our retention schedule is as follows.Orders, invoices and accounting records
Normally retained for six years from the end of the relevant accounting period, or longer where an audit, investigation, dispute or legal obligation requires it.Quote requests that do not become orders
Normally retained for 24 months after the last meaningful contact.General enquiries
Normally retained for 24 months after the enquiry is closed, unless a longer period is needed for a dispute or ongoing business relationship.Customer accounts
Retained while the account remains active and for 24 months after closure or prolonged inactivity, except where order, accounting or other records must be retained longer.Uploaded artwork and logos
Retained while needed to:- prepare or fulfil an order;
- support proof approval;
- handle complaints;
- or facilitate agreed repeat ordering.
Proofs and production files
Normally retained for 24 months after completion unless required longer to support repeat orders, complaints or legal claims.Marketing data
Retained until you unsubscribe, withdraw consent or object. We may keep a minimal suppression record to ensure we do not send further marketing after an opt-out.Website security logs
Security and technical logs are retained only for as long as reasonably necessary for website security, troubleshooting, fraud prevention, incident investigation and protection of legal rights. Retention periods may vary depending on the type of log and the service provider involved.Cookie information
Retained for the periods shown in the Cookie Policy. We review retention periods periodically and securely delete information that is no longer required.11. Data Security
We use reasonable technical and organisational measures intended to protect personal data against:- accidental loss;
- unauthorised access;
- misuse;
- alteration;
- disclosure;
- or destruction.
- access controls;
- password protection;
- encryption in transit;
- website security monitoring;
- backups;
- software updates;
- restricted administrative access;
- and staff or contractor confidentiality obligations.
12. Your Data Protection Rights
Subject to legal conditions and exceptions, you may have the following rights.Be informed
You have the right to clear information about how your personal data is used.Access your personal data
You may request confirmation of whether we process your personal data and obtain a copy.Correct inaccurate information
You may ask us to correct inaccurate or incomplete personal data.Request deletion
You may ask us to delete personal data where there is no continuing lawful reason to retain it.Restrict processing
You may ask us to limit how personal data is used in certain circumstances.Data portability
Where applicable, you may request certain personal data in a structured, commonly used and machine-readable format.Object to processing
You may object to processing based on legitimate interests in certain circumstances. You have an absolute right to object to personal data being used for direct marketing.Withdraw consent
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.Rights relating to automated decisions
You have rights relating to decisions based solely on automated processing where those decisions produce legal or similarly significant effects. We do not currently make decisions producing legal or similarly significant effects based solely on automated processing. These rights are established under the GDPR, although individual rights may be subject to conditions and exceptions.13. How to Exercise Your Rights
To exercise a data-protection right, contact: Email: info@mycustomclothing.ie Post: MyCustomClothing.ie [CONFIRMED BUSINESS ADDRESS TO BE INSERTED] Please describe:- the right you wish to exercise;
- the personal data involved;
- and any information that will help us identify the relevant records.
14. Complaints
We encourage you to contact us first so that we can try to address your concern. You also have the right to raise a concern with the Irish Data Protection Commission. Data Protection Commission 6 Pembroke Row Dublin 2 D02 X963 Ireland Email: info@dataprotection.ie Complaints and concerns can also be submitted through the Data Protection Commission’s online contact process.15. Direct Marketing
We will not use a quote request, order form or customer account as automatic agreement to receive unrelated marketing. Where marketing consent is requested:- it will be separate from other terms;
- it will be optional;
- the checkbox will not be pre-selected;
- and you can withdraw consent at any time.
16. Third-Party Links and Embedded Content
Our website may contain links to third-party websites or embedded content. Those third parties may collect information under their own privacy policies. We are not responsible for how an independent third party processes personal data. You should review the privacy information provided by the relevant third party.17. Social Media
If you interact with us through a social-media platform, both we and the platform may process information relating to that interaction. The platform’s processing is governed by its own privacy terms. Please avoid posting private order, payment or artwork information publicly on social media.18. Children’s Data
Our website and services are intended primarily for businesses and adult customers. We do not knowingly seek to collect personal data from children through customer accounts, quote forms or online orders. If you believe a child has supplied personal data without appropriate authority, contact us so we can review and, where appropriate, delete it.19. Special Category and Sensitive Data
We do not ask customers to provide special-category personal data, such as health, biometric, religious or political information. Please do not include such information in:- artwork;
- artwork notes;
- custom text;
- quote forms;
- packing instructions;
- delivery instructions;
- or general correspondence,
20. Automated Processing and Profiling
We may use automated website functions to:- calculate product prices;
- calculate quantity discounts;
- determine shipping options;
- calculate VAT where applicable;
- apply digitisation rules;
- prevent checkout for quote-only requirements;
- or detect potentially fraudulent activity.
21. Changes to This Privacy Policy
We may update this Privacy Policy when:- our website or services change;
- we introduce new providers;
- legal requirements change;
- or our processing activities change.