Returns & Refunds Policy

This policy applies to orders placed with MyCustomClothing.ie. A consumer is a person buying mainly for personal use. Business, club, school and organisation orders are handled under the agreed quotation or order terms. Nothing in this policy limits any statutory rights that apply.

Customised and personalised items

Embroidered, printed, named, personalised or made-to-order items cannot normally be returned because of a change of mind, an incorrect size chosen by the customer, or details approved on the proof. This does not affect your rights where an item is faulty, damaged, not as described, incorrectly supplied or does not match the approved order.

Proof approval and sizing

Before approving a proof, check spelling, artwork, logo position, colours, quantities and sizes. Production may begin once approval is received. Changes requested afterwards may not be possible and may involve reasonable additional costs. Garment sizing varies by manufacturer, so customers should check the size guide or request samples before a larger order.

Standard non-customised consumer orders

For standard, non-customised goods bought online, a consumer may notify us of cancellation within 14 days of receiving the goods and must return them within a further 14 days. The goods may be inspected as they would be in a shop, but the consumer must take reasonable care of them. We may reduce a refund where unnecessary handling has reduced the value of the goods.

Unless the goods are faulty or incorrectly supplied, the consumer pays the direct return cost where this was explained before purchase. An approved cancellation refund includes the price paid and the cost of our least expensive standard delivery option. We will refund using the original payment method within 14 days of being told of the cancellation, but we may wait until the goods are returned or evidence of return is provided.

Faulty, damaged or incorrect goods

Contact us promptly with the order number, details of the issue and clear photographs. If a consumer reports a fault within 30 days of receiving the goods, they may end the contract and receive a full refund. After 30 days, repair or replacement will normally be offered first unless the fault is serious, the remedy is impossible, or earlier attempts have failed. A price reduction or refund may then apply.

Where goods are faulty or incorrectly supplied, we will cover reasonable return costs. Any refund due after goods are returned will be made without undue delay and no later than 14 days after we receive them.

Cancelling a customised order

Contact us immediately. Before production starts, any refund may be reduced only by reasonable costs already incurred, such as artwork, digitisation, specially ordered garments or completed work. Once production has begun, cancellation may not be possible.

To cancel or request a return

Email: info@mycustomclothing.ie    Postal return address: Unit 24 and 25 Glenrock industrial estate, Bothair na Mine, Galway, h91xc62

State your name, order number, the goods concerned and whether you are cancelling, reporting a fault or requesting a return. Please wait for return instructions before sending goods back.

Optional cancellation form – standard non-customised consumer orders only

I give notice that I wish to cancel my contract for:
Order number:	Date received:
Customer name:	Date:
Customer address / signature if sent on paper:

Important: Nothing in this policy excludes or restricts rights provided by Irish consumer law.