Delivery Information
Clear delivery information for customised workwear orders
We aim to make the ordering process as clear and straightforward as possible from approval through to delivery.
Customised orders may take approximately 10–16 working days from the day your artwork proof is approved, subject to product availability. This allows time for your garments to be prepared, embroidered, printed or otherwise customised before dispatch.
Please note that production time and delivery time are separate. Once your order has completed production, it will be dispatched using our delivery service.
If you require your order by a specific date, please contact us before ordering and we’ll confirm whether your deadline can be accommodated.
How delivery works
Place your order
Choose your garments, sizes, quantities and customisation, then complete your order online. Quote-only requirements are confirmed separately.
Artwork and order review
We check your order and supplied artwork and contact you if anything needs clarification, adjustment or proof approval.
Production
Once everything is approved, your garments move into production. Timing depends on availability, quantity and customisation requirements.
Dispatch
After final checks, your order is packed and dispatched. Tracking information is provided where available.
Delivery charges
Standard orders
Delivery charges for standard orders are shown during the ordering process where applicable.
The final delivery charge depends on the order and available delivery method.
Workwear Packs
Standard delivery is included in the price of every Workwear Pack.
There is no additional standard delivery charge when purchasing an eligible Workwear Pack online.
Additional or alternative delivery requirements may be quoted separately where applicable.
How long will my order take?
Customised orders may take approximately 10–16 working days from the day your artwork proof is approved, subject to product availability.
Customised garments are produced specifically for your order, so delivery should not be considered from the date of checkout alone.
Your overall lead time can include:
Order review → Artwork review → Proof approval where required → Production → Dispatch → Delivery
We will provide or confirm relevant production information once your order and artwork have been reviewed.
If your order is time-sensitive, please contact us before placing it.
Orders are delivered either by An Post or personally by our team, depending on the order and delivery location.
Need your order by a specific date?
If you are ordering for: an event; a new staff start date; a company launch; a tournament; a trade show; a school or club event; or another fixed deadline, please contact us before placing the order.
Tell us the products required; approximate quantities; customisation required; and the date you need the order.
We can then advise whether the required timescale is achievable.
We recommend allowing as much time as possible for customised orders, particularly where new artwork requires review or digitisation.
FAQ
Can I change my delivery address after ordering?
If you need to change the delivery address, contact us as soon as possible.
We may be able to update the address before dispatch, but changes cannot be guaranteed once the order has been prepared or handed to the delivery provider.
Please check your delivery details carefully during checkout.
What happens once my order has been dispatched?
Once your order has been completed and dispatched, its status will be updated accordingly.
Where tracking information is available, this may also be provided so you can follow the delivery.
Please ensure somebody is available to receive the order where required.
What if there is a delivery problem?
If your order has been dispatched but there appears to be a delivery issue, contact us with your:
- name or business name;
- order number;
- delivery address;
- and details of the problem.
We will review the available delivery information and help investigate the issue.
What if my parcel arrives damaged?
Please inspect your delivery when it arrives.
If the parcel or goods have been damaged in transit, contact us promptly and provide:
- your order number;
- details of the damage;
- photographs of the packaging;
- and photographs of the affected garments.
Please keep the packaging until the issue has been reviewed.
Incorrect or missing items
If an item is missing or does not match your confirmed order, contact us promptly.
Please provide your order number and details of the affected item so we can investigate.
For information regarding faulty, damaged or incorrectly supplied goods, please also see our Returns & Refunds Policy.
Large orders and 25+ employee Workwear Packs
Larger requirements may need different production and delivery arrangements.
Orders of 250 or more of the same product, embroidery pricing groups reaching 250+ placements, and Workwear Packs for 25 or more employees are handled through our quotation process.
Delivery requirements can then be reviewed as part of the quotation.
Delivery and artwork approval
Where a production proof is required, production does not proceed until the necessary approval has been received.
Delays in:
- providing artwork;
- responding to artwork queries;
- approving a proof;
- or confirming order information
may affect the expected completion and delivery date.
We recommend reviewing any proof as soon as possible after receiving it.
Need help with delivery?
If you are unsure about delivery charges, lead times or a particular deadline, contact our team before ordering.
We can help confirm the most appropriate ordering route for your requirements.
You may also find the answer in our Frequently Asked Questions.