Please read these terms carefully before using this website or placing an order. They explain who we are, how orders are formed and fulfilled, and the rights and responsibilities that apply.
1. About us and these terms
1.1 MyCustomClothing.ie (we, us or our) is operated by Sam Gibson, a sole trader established in Ireland and trading as MyCustomClothing.ie. Our current postal address and telephone number are displayed on the Contact page of the website. You can contact us at info@mycustomclothing.ie.
1.2 These terms apply to your use of www.mycustomclothing.ie and to orders placed with us through the website, by email, through a quotation or by another agreed method. Our Privacy Policy, Cookie Policy, Delivery Information and Returns information also apply where relevant.
1.3 Nothing in these terms excludes or restricts any mandatory rights you have under Irish consumer law. If you are a consumer and a term conflicts with a mandatory legal right, that legal right prevails.
1.4 In these terms, a consumer is an individual acting mainly outside their trade, business, craft or profession. A business customer is anyone ordering wholly or mainly for business, school, club, association, charity, public-sector or professional purposes.
2. Using the website
2.1 You may use the website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access, introduce malicious code, interfere with its operation, scrape it at unreasonable scale or use it in a way that infringes another person’s rights.
2.2 Product photographs, colours and screen displays are illustrative. We take reasonable care with descriptions and images, but monitor settings, garment batches and manufacturing processes can produce small differences. Any agreed written specification, approved proof or sample takes priority over a general website image.
2.3 Size guides are supplied to help selection, but sizing can vary between brands and styles. You are responsible for checking the relevant size information before approving an order. We recommend ordering samples or a sizing set where fit is particularly important.
2.4 We may suspend or change the website for maintenance, security, legal or operational reasons. We will not use a website change to alter an order already accepted without your agreement, except where required by law.
3. Accounts and saved logos
3.1 You may be able to create an account, store artwork or logos, and view or repeat previous orders. You are responsible for keeping login details secure and for activity carried out through your account unless caused by our failure to use reasonable security.
3.2 Saved artwork is provided for convenience. A repeat order remains subject to current product availability, pricing, colour and size options, and any necessary production checks. We may ask you to approve a fresh proof where a garment, position, method or artwork file has changed.
3.3 Please tell us promptly if you believe your account has been accessed without permission or if saved artwork is incorrect.
4. Products, customisation and quotations
4.1 We supply blank and customised garments, including workwear, uniforms, sportswear and branded clothing. Customisation may include embroidery, print, names, initials and other agreed decoration.
4.2 Website checkout is available only for eligible orders. Certain requirements – including orders of 250 items or more, print orders, complex multi-position decoration or products not configured for online checkout – may be handled through a quotation instead.
4.3 Unless a quotation says otherwise, it is valid for 30 days and is based on the quantities, products, sizes, decoration, artwork and delivery details stated. A change to any of these may require a revised price or timescale. A quotation is not binding until accepted by you and confirmed by us.
4.4 Product availability can change. If an item becomes unavailable, we may propose a comparable alternative. We will not substitute a materially different product without your approval. If no acceptable alternative is agreed, we will refund the amount paid for the unavailable item.
5. Artwork, logos and intellectual-property permission
5.1 You must supply artwork in a suitable format and provide accurate instructions. You confirm that you own the artwork or have all permissions needed for us to reproduce it on the ordered goods.
5.2 You grant us and our production partners a limited licence to store, adapt and reproduce the artwork only as reasonably needed to quote for, proof, manufacture, quality-check and fulfil your order, and to keep production records. We will not use your logo in marketing without separate permission.
5.3 We may refuse artwork or wording that is unlawful, defamatory, hateful, threatening, misleading, infringing, unsafe or otherwise inappropriate. If we discover an issue after payment but before production, we will contact you and, where no lawful alternative can be agreed, refund any amount for work not performed or costs not incurred.
5.4 A business customer is responsible for claims, losses and reasonable costs arising from artwork it supplied without the necessary rights. This clause does not apply where the claim results from our alteration or use of the artwork outside the permission given.
6. Digitisation and setup
6.1 Embroidery artwork may need to be digitised into a machine-ready stitch file. The current digitisation charge is €25 for each new logo and is waived where the value of the garments using that specific logo reaches €250 including VAT, as shown at checkout or on the quotation. VAT is added where applicable.
6.2 Digitisation is a production setup service, not the transfer of ownership of our production files or machine settings. You retain ownership of your original logo. Where a usable saved logo already exists in your account, a further digitisation fee will not normally apply unless the artwork, size, technique or required production file changes materially.
6.3 If an order is cancelled after digitisation or other setup work has started, any discretionary refund may be reduced by the reasonable value of work already completed and non-recoverable costs, except where consumer law requires otherwise.
7. Artwork proofs and approval
7.1 We normally provide an artwork proof before customised production. You must check the proof carefully, including spelling, names, numbers, logo version, colours, size, placement, garment, quantities and any other order details.
7.2 Production will not normally begin until approval is received through the proofing method we specify. The estimated production time starts on the working day after approval, provided payment and all required information have also been received.
7.3 Approval authorises us to manufacture in accordance with the approved proof. We are responsible for production that does not materially match the approved proof, but not for an error that was clearly visible in and reproduced from the proof you approved, unless we caused the error or mandatory law provides otherwise.
7.4 Changes requested after approval may be impossible or may involve additional cost and delay. We will explain the impact and obtain agreement before carrying out chargeable additional work.
7.5 A proof is a visual representation and may not show exact thread, ink or garment colour on every screen. Reasonable production tolerances can apply to colour, dimensions and placement. These tolerances do not excuse goods that fail to match the contract or approved proof to the standard required by law.
8. Prices, VAT and payment
8.1 Prices are in euro. Business-facing prices may be displayed exclusive of VAT where this is clearly stated. Before a consumer places an order, the total payable, including VAT and mandatory charges, will be shown. The checkout or accepted quotation records the final price for the order.
8.2 Delivery, digitisation and optional customisation charges are shown separately where they apply. Packing is free of charge.
8.3 Payment is due at checkout or as stated in the quotation or invoice. We may use a third-party payment provider; we do not receive or store your full card details where payment is processed directly by that provider.
8.4 If a website price is obviously incorrect, we may contact you before accepting the order and offer the correct price. You may accept the correction or cancel for a full refund. We will not charge a higher price without your agreement.
9. Placing an order and contract formation
9.1 Your order is an offer to buy the goods shown. An automated acknowledgement confirms receipt but does not necessarily mean that we have accepted the order.
9.2 A contract is formed when we send an order-acceptance or production-confirmation email, expressly accept your quotation order, or begin agreed custom work, whichever happens first. We may decline an order before acceptance because of availability, payment, artwork, legal, technical or delivery issues. If we decline after taking payment, we will refund it promptly.
9.3 Please check the order acknowledgement and tell us immediately if any detail is wrong. Correcting an error is easier before proof approval or production begins.
10. Production times
10.1 Customised orders may take approximately 10-16 working days from the day after artwork proof approval, subject to product availability and receipt of payment and complete instructions. This is an estimate, not a guaranteed delivery date, unless we agree a specific deadline in writing.
10.2 Production time and delivery transit time are separate. Weekends and public holidays are not working days. Larger, complex, multi-location or specially sourced orders may take longer; we will provide an estimate where practicable.
10.3 If you need goods by a particular date, contact us before ordering. A date is binding only if we expressly confirm it in writing. Consumer rights relating to agreed essential delivery dates are not affected.
11. Delivery
11.1 Delivery is available within the Republic of Ireland at launch. We currently offer the following delivery categories, subject to the amount confirmed at checkout or in your quotation:
- Standard delivery: €9.99; free where the applicable order value, including VAT, is €250 or more.
- Bulky delivery: €14.95; free where the applicable order value, including VAT, is €500 or more. Bulky delivery may apply to heavier or larger products under 250 items, including hoodies, sweatshirts, fleeces, jackets, coats and heavy workwear.
- Packing: free of charge.
11.2 Delivery charges and free-delivery thresholds may change for future orders, but the amount shown at checkout or on an accepted quotation will apply to the current order. Additional charges for exceptional destinations or special services will be disclosed and agreed before acceptance.
11.3 You must provide a complete and accurate delivery address and reasonable access for delivery. Re-delivery costs caused by an incorrect address, refusal or repeated unavailability may be charged where reasonable and disclosed.
11.4 For consumers, risk passes when you or a person you nominate (other than the carrier) physically receives the goods. For business customers, risk passes on delivery to the stated address. Ownership passes only when we have received payment in full, to the extent permitted by law.
11.5 If delivery is delayed, contact us and we will investigate. Where the law gives a consumer the right to set an additional reasonable deadline, cancel for non-delivery or cancel because an agreed essential date was missed, those rights remain available.
12. Changing or cancelling an order before production
12.1 Contact us immediately if you need to change or cancel an order. We may be able to agree a change before goods are ordered, digitised, decorated or otherwise committed to production.
12.2 Personalised and made-to-order goods involve work and stock committed specifically for you. Where there is no statutory cancellation right, any cancellation we accept is discretionary and a refund may be reduced by reasonable work completed and non-recoverable costs already incurred. We will explain those costs.
12.3 We will not impose a disproportionate cancellation charge, and this clause does not limit any cancellation right that a consumer has by law.
13. Consumer cooling-off rights
13.1 If you are a consumer buying eligible non-personalised goods online, you generally have 14 days from receipt to cancel without giving a reason. You must tell us within that period and return the goods within a further 14 days. The model cancellation form in Appendix 1 may be used, but it is not compulsory.
13.2 The statutory cooling-off right does not apply to goods made to your specifications or clearly personalised. This normally includes garments embroidered, printed or otherwise decorated with your logo, wording, names, initials, numbers or bespoke design, and goods specially made or altered to your requirements.
13.3 The personalisation exception does not remove your rights where goods are faulty, misdescribed, unsafe or do not conform to the contract.
13.4 For an eligible cooling-off return, you are responsible for the direct return cost unless we agreed otherwise or failed to tell you of that cost. You must take reasonable care of the goods. We may make a lawful deduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
13.5 We will refund eligible payments, including the least expensive standard delivery charge offered for the order, within the period required by law. We may withhold the refund until we receive the goods or you provide evidence of return, whichever occurs first. Refunds are made using the original payment method unless otherwise agreed.
14. Faulty, damaged, misdescribed or incorrect goods
14.1 Please inspect the delivery as soon as reasonably possible and contact us promptly with the order number, a description of the issue and clear photographs where helpful. Do not dispose of or return goods until we provide reasonable instructions, unless the law entitles you to do so.
14.2 Consumer goods must conform to the contract, be as described, be fit for their normal and any agreed particular purpose, and meet the quality and durability standards required by the Consumer Rights Act 2022. Depending on the circumstances, consumer remedies may include termination and refund, repair, replacement or a proportionate price reduction. We will provide remedies without charge where required by law.
14.3 A consumer’s short-term right to terminate for non-conforming goods generally applies where the issue is raised within 30 days of delivery, subject to the statutory rules and exceptions. After that period, repair or replacement will generally be the first remedy, with refund or price reduction available in the circumstances set out by law.
14.4 We are not responsible for damage caused after delivery by misuse, failure to follow garment care instructions, unsuitable laundering, accidental damage, unauthorised alteration or normal wear and tear. This does not affect liability for an inherent fault or non-conformity present at delivery.
14.5 Business customers should notify visible shortages, transit damage or obvious errors within five working days of delivery where reasonably possible. Delay does not waive a right where the defect was latent, notification within that period was not reasonably possible or the law does not permit the right to be excluded.
15. Samples and reasonable production variation
15.1 Samples, pre-production items and previous orders help indicate appearance and quality, but garment manufacturers may make changes and separate batches can vary slightly in shade, fabric, dimensions or finish.
15.2 Small variations that are normal for textile and decoration production are not defects where the goods still materially conform to the agreed description, approved proof and any agreed sample. This clause does not allow us to supply a materially different colour, product, decoration or quality.
16. Liability
16.1 We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products under applicable law, or a consumer’s mandatory statutory rights.
16.2 If you are a consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses suffered by a consumer, because the goods are supplied for private use under a consumer contract.
16.3 If you are a business customer, then, to the fullest extent permitted by law: (a) we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill, anticipated savings or opportunity; and (b) our total aggregate liability arising from an order will not exceed the total price paid or payable for that order. These limits do not apply to the matters listed in clause 16.1 or to deliberate default.
16.4 You are responsible for deciding whether garments and decoration are suitable for a particular workplace, safety standard, regulated environment or intended use. Where certification or PPE performance is required, it must be identified and agreed before ordering. We remain responsible for any specification we expressly confirm.
17. Events outside reasonable control
17.1 We are not responsible for delay caused by an event outside our reasonable control, such as carrier disruption, supplier failure, industrial action, severe weather, fire, flood, power or network failure, epidemic, government action or import disruption, provided we take reasonable steps to reduce the effect and keep you informed.
17.2 Our time for performance will be extended reasonably. If the delay becomes substantial, you may contact us to discuss an alternative or cancellation. Consumers retain any mandatory right to terminate and receive a refund for goods not supplied.
18. Website content and intellectual property
18.1 The website and its original text, layout, graphics, photographs, icons, software and branding are owned by or licensed to us and are protected by intellectual-property law. You may view and print reasonable extracts for personal or internal business purchasing purposes.
18.2 You must not reproduce, republish, sell, distribute or commercially exploit website content without permission, except as allowed by law. Third-party product names, logos and trade marks remain the property of their owners.
18.3 Links to third-party websites are provided for convenience. We are not responsible for their content, availability or privacy practices.
19. Personal data and communications
19.1 We process personal data in accordance with our Privacy Policy. Cookies and similar technologies are addressed in our Cookie Policy and consent tool.
19.2 We may send service communications needed to manage your account, quotation, proof, payment, production, delivery or complaint. Marketing communications are sent only where permitted, and you may opt out using the method provided.
20. Complaints and disputes
20.1 Please raise a complaint first with info@mycustomclothing.ie and include your order number and relevant details. We will acknowledge and seek to resolve it fairly within a reasonable time.
20.2 These terms and any contract are governed by Irish law. If you are a consumer resident elsewhere, you also retain any mandatory protections and court rights given by the law of your country of residence. Nothing in this clause requires a consumer to bring a claim only in a court located near us.
20.3 Consumers may obtain general information from the Competition and Consumer Protection Commission at ccpc.ie. Eligible claims may also be brought through the Irish small claims procedure. These references do not restrict your right to use another available remedy.
21. General terms
21.1 We may update these terms for future website use and future orders. The version accepted when your order is placed will continue to govern that order unless a change is required by law or agreed with you.
21.2 If any term is found unlawful or unenforceable, it will be treated as removed or limited only to the extent necessary; the remaining terms continue to apply.
21.3 A delay in enforcing a right is not a waiver of that right. No person other than you and us has a right to enforce the contract, except a person who has that right under mandatory law.
21.4 Headings are for convenience only. Words such as including mean including without limitation.